Client Services
We Are Here to Assist You
For product inquiries, bespoke orders, order support, and general assistance, please contact the RGAÉL™ team at info@rgael.com. We look forward to assisting you.
Business Hours:
Monday–Saturday, 10 AM–6 PM EST
Orders & Payments
All purchases are completed through a secure checkout experience provided upon order confirmation. Once your selection is confirmed, you will receive a personalized purchase link to complete your order.
Orders are prepared promptly following purchase confirmation. Processing times may vary depending on item availability, customization, or sourcing requirements.
Shipping services reflect the selected carrier method and apply following order processing.
Your Partner in Fine Jewelry Care
Below are answers to commonly asked questions regarding orders, customization, shipping, and product care. For additional assistance, please contact the RGAÉL™ team at info@rgael.com.
Submit an Inquiry
For general inquiries, bespoke jewelry questions, private acquisition requests, or licensing matters, please submit a note below. Existing clients receive dedicated Client Services instructions after purchase confirmation.
Inquiry Received
Thank you for contacting RGAÉL™. Your inquiry has been received. A member of our team will review your message and respond as appropriate.
Product Care
Store jewelry in a soft pouch or lined case when not in use. Avoid exposure to chemicals, moisture, and extreme conditions. Clean gently with a soft cloth. For professional cleaning or care recommendations, contact Client Services.
Repairs
We offer repair services for RGAÉL™ pieces, including stone tightening, clasp repair, cleaning and polishing, and component replacement. To begin a repair request, please contact Client Services for evaluation and service options.
Return & Cancellation Policy
Orders may be canceled or adjusted prior to entering processing or fulfillment. Requests such as duplicate orders or quantity changes should be submitted promptly to Client Services.
Once an order has entered processing or sourcing, it may no longer be eligible for cancellation.
Eligible items may be returned when a return request is submitted within seven (7) days of delivery. Items must be unworn, in original condition, and returned with all packaging and materials.
Return authorization is required prior to sending any item back. Approved returns must be shipped fully insured for the full value of the item.
Exchange Policy
Eligible items may be exchanged subject to availability and sourcing conditions. Exchange requests must be submitted within seven (7) days of delivery.
Custom, bespoke, personalized, or modified items are not eligible for exchange.
All exchanges require prior authorization from Client Services.
Refund Policy
Once an approved return is received and inspected, a refund will be issued to the original form of payment.
Refunds are typically processed within five (5) to ten (10) business days after inspection. Shipping charges are non-refundable unless the item arrived damaged or incorrect.
Orders canceled prior to entering processing or fulfillment will be refunded in full.